This policy outlines colormass's support practices and resources.
We offer several options for technical support. All accounts get basic support, and we offer paid upgrade options.
colormass support includes:
colormass support does not include:
Normal colormass business hours are 9am-6pm (CET).
We will announce if we intend to discontinue or make backwards incompatible changes to any Service. We will always try to give you as much time as possible to make any necessary modifications to your applications or processes. This policy does not apply to versions, features, and functionality that we label as "beta" or "experimental."
colormass's systems are continuously monitored by automated systems and health checks. In the event of any issue that adversely affects the performance, security, reliability, or integrity of the Services, we will receive notification and respond immediately.