Support Policy

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This policy outlines colormass's support practices and resources.

Technical Support

We offer several options for technical support. All accounts get basic support, and we offer paid upgrade options.

colormass support includes:

• Answering questions about colormass services and features
• Advice regarding best practices for using the colormass platform
• Troubleshooting colormass services and products
• Limited support of third party applications, services and frameworks

colormass support does not include:

• Developing your application code
• Debugging custom software
• Performing manual system administration tasks

Support Business Hours

Normal colormass business hours are 9am-6pm (CET).

Deprecation

We will announce if we intend to discontinue or make backwards incompatible changes to any Service. We will always try to give you as much time as possible to make any necessary modifications to your applications or processes. This policy does not apply to versions, features, and functionality that we label as "beta" or "experimental."

Monitoring

colormass's systems are continuously monitored by automated systems and health checks. In the event of any issue that adversely affects the performance, security, reliability, or integrity of the Services, we will receive notification and respond immediately.

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